Summary
- If you desire additional protection beyond the standard warranty period, you can consider purchasing an extended warranty from ASUS or a third-party provider.
- You can find the serial number on the bottom or back of your device, usually printed on a sticker.
- Yes, you can purchase an extended warranty from ASUS or a third-party provider even after the standard warranty period has ended.
Are you the proud owner of an ASUS Republic of Gamers (ROG) device and curious about its warranty status? Knowing the warranty coverage of your prized possession is crucial for ensuring timely repairs or replacements in case of any hardware malfunctions. This comprehensive guide will walk you through the various methods to check your ASUS ROG warranty, empowering you to stay informed and secure.
Checking Warranty Online
ASUS Support Website
1. Visit the official ASUS Support website: https://www.asus.com/support/
2. Click on the “Warranty” tab in the top menu.
3. Enter your device’s serial number or product name in the search field.
4. Click on the “Search” button.
5. The warranty information for your device will be displayed on the screen.
MyASUS App
1. Download and install the MyASUS app on your mobile device.
2. Sign in using your ASUS account.
3. Select the “Support” section from the app menu.
4. Tap on the “Warranty” tab.
5. Your device’s warranty information will be displayed within the app.
Checking Warranty Offline
Contacting ASUS Customer Support
1. Call the ASUS Customer Support hotline for your region.
2. Provide the serial number or product name of your device to the customer service representative.
3. They will verify your warranty status and provide you with the necessary information.
Checking Invoice or Receipt
The original invoice or receipt of your ASUS ROG device usually contains the warranty start date and duration. Keep this document safe for future reference.
Understanding Warranty Coverage
ASUS ROG devices typically come with a standard one-year or two-year warranty. This warranty covers defects in materials and workmanship, excluding damage caused by accidents, misuse, or unauthorized repairs.
Extending Warranty
If you desire additional protection beyond the standard warranty period, you can consider purchasing an extended warranty from ASUS or a third-party provider. Extended warranties provide coverage for longer durations and may include additional benefits such as accidental damage protection.
Quick Answers to Your FAQs
1. How do I find my ASUS ROG device’s serial number?
You can find the serial number on the bottom or back of your device, usually printed on a sticker.
2. What if I don’t have the original invoice or receipt?
You can contact ASUS Customer Support and provide them with the serial number of your device. They will be able to retrieve your warranty information.
3. Can I transfer my ASUS ROG warranty to another person?
No, the ASUS ROG warranty is non-transferable. It is only valid for the original purchaser of the device.
4. What does the warranty not cover?
The warranty does not cover damage caused by accidents, misuse, unauthorized repairs, or modifications.
5. How long does it take to process a warranty claim?
The processing time for warranty claims varies depending on the nature of the issue and the region. Contact ASUS Customer Support for an estimated timeframe.
6. Can I get a replacement device while my ROG device is being repaired under warranty?
In some cases, ASUS may offer a loaner device during the repair period. Availability depends on the region and the nature of the issue.
7. What should I do if my ROG device breaks after the warranty period?
You can contact ASUS Customer Support or visit an authorized repair center. However, you may be charged for the repairs or replacements.
8. Can I purchase an extended warranty after the standard warranty period has expired?
Yes, you can purchase an extended warranty from ASUS or a third-party provider even after the standard warranty period has ended.
9. Does the warranty cover accidental damage?
The standard warranty does not cover accidental damage. However, you may purchase an extended warranty that includes accidental damage protection.
10. What is the difference between an on-site warranty and a carry-in warranty?
An on-site warranty means that a technician will come to your location to repair your device. A carry-in warranty requires you to bring your device to an authorized repair center.