Quick notes
- In this comprehensive guide, we’ll walk you through a series of troubleshooting steps to help you get your Google WiFi back online in no time.
- Once the reset is complete, you’ll need to set up your Google WiFi system again using the Google Home app.
- To reset your Google WiFi system, press and hold the reset button on the bottom of your primary Google WiFi router for 10 seconds.
Are you facing the dreaded Google WiFi offline issue? Don’t worry, you’re not alone. Many users have experienced this problem, but don’t worry, it’s often easy to fix. In this comprehensive guide, we’ll walk you through a series of troubleshooting steps to help you get your Google WiFi back online in no time.
Check Your Internet Connection
First things first, let’s make sure that the problem isn‘t with your internet connection.
- Check your modem: Ensure that the modem is powered on and connected to the internet.
- Restart your modem: Unplug the modem from the power outlet, wait 30 seconds, and plug it back in.
- Contact your ISP: If you’re still experiencing issues, contact your internet service provider (ISP) to verify if there are any outages or problems.
Power Cycle Your Google WiFi Devices
A simple power cycle can often resolve common issues with Google WiFi.
- Unplug all Google WiFi devices: Unplug the power cords from all your Google WiFi points, including the primary router.
- Wait 30 seconds: Allow the devices to completely power down.
- Plug them back in: Reconnect the power cords to your Google WiFi devices, starting with the primary router. Wait for the devices to reboot and connect to the internet.
Reset Your Google WiFi System
If power cycling doesn‘t work, a factory reset may be necessary.
- Locate the reset button: Find the reset button on the bottom of your primary Google WiFi router.
- Press and hold the button: Use a paperclip or toothpick to press and hold the reset button for 10 seconds.
- Release the button: The Google WiFi system will start the reset process.
- Set up your system again: Once the reset is complete, you’ll need to set up your Google WiFi system again using the Google Home app.
Check for Firmware Updates
Outdated firmware can sometimes cause Google WiFi issues.
- Open the Google Home app: Launch the Google Home app on your mobile device.
- Tap on your WiFi network: Select the Google WiFi network that’s offline.
- Go to settings: Tap on the gear icon in the top-right corner to access the settings.
- Check for updates: Scroll down and tap on “Check for updates.” If there’s an update available, it will start downloading and installing automatically.
Change Your DNS Settings
Changing your DNS settings can sometimes resolve connectivity issues.
- Open the Google Home app: Launch the Google Home app on your mobile device.
- Tap on your WiFi network: Select the Google WiFi network that’s offline.
- Go to settings: Tap on the gear icon in the top-right corner to access the settings.
- Configure DNS: Scroll down to the “Network & General” section and tap on “Configure DNS.”
- Choose Custom: Select “Custom” and enter the following DNS addresses:
- Primary DNS: 8.8.8.8
- Secondary DNS: 8.8.4.4
Contact Google Support
If you’ve tried all the troubleshooting steps above and your Google WiFi is still offline, it’s time to contact Google support.
- Visit the Google Support page: Go to the Google WiFi support page: https://support.google.com/wifi/
- Describe your issue: Clearly explain the problem you’re experiencing and the troubleshooting steps you’ve taken.
- Provide screenshots: If possible, include screenshots of any error messages or diagnostic information.
- Get help from a specialist: Google support will assist you in resolving the issue and getting your Google WiFi back online.
Top Questions Asked
1. Why is my Google WiFi offline?
There are several reasons why your Google WiFi may be offline, including internet connection issues, power outages, outdated firmware, incorrect DNS settings, or hardware problems.
2. How do I reset my Google WiFi system?
To reset your Google WiFi system, press and hold the reset button on the bottom of your primary Google WiFi router for 10 seconds.
3. How do I check for firmware updates for my Google WiFi?
You can check for firmware updates by opening the Google Home app, selecting your WiFi network, going to settings, and tapping on “Check for updates.”
4. What DNS settings should I use for my Google WiFi?
For optimal performance, it’s recommended to use Google’s DNS servers:
- Primary DNS: 8.8.8.8
- Secondary DNS: 8.8.4.