Quick Overview
- Plug the printer back in and turn it on.
- A hard reset is the most comprehensive reset option and should only be used as a last resort.
- By following the steps outlined in this guide, you can easily reset your printer and get it back up and running smoothly.
Experiencing issues with your HP LaserJet Pro M402n printer? A reset can often resolve common problems and restore optimal performance. Here’s a comprehensive guide on how to reset your HP LaserJet Pro M402n:
1. Power Cycle Reset
A power cycle reset simply involves turning your printer off and back on. This can often resolve minor glitches and errors:
- Turn off the printer and unplug it from the power outlet.
- Wait for 30 seconds.
- Plug the printer back in and turn it on.
2. Semi-Full Reset
A semi-full reset clears the printer’s memory and restores default settings:
- Turn on the printer.
- Press and hold the “Cancel” button for 10 seconds.
- Release the button when the printer displays a “Permanent Storage Init” message.
- Press the “OK” button to confirm.
3. Full Reset
A full reset erases all settings and data from the printer, including network configurations and fax settings:
- Turn on the printer.
- Press and hold the “Menu” button for 10 seconds.
- Release the button when the printer displays a “Restoring Factory Defaults” message.
- Press the “OK” button to confirm.
4. Factory Reset
A factory reset restores the printer to its original out-of-the-box state:
- Turn on the printer.
- Press the “Menu” button.
- Select “Tools” and then “Factory Reset.”
- Press the “OK” button to confirm.
5. NVRAM Reset
The NVRAM (non-volatile random access memory) stores the printer’s configuration settings. Resetting the NVRAM can resolve issues with printer settings:
- Turn off the printer.
- Press and hold the “Go” and “Cancel” buttons simultaneously.
- While holding the buttons, turn on the printer.
- Release the buttons when the printer displays a “Permanent Storage Init” message.
- Press the “OK” button to confirm.
6. Firmware Reset
If you’re experiencing firmware-related issues, a firmware reset may be necessary:
- Download the latest firmware for your printer from the HP website.
- Extract the firmware file to a USB drive.
- Insert the USB drive into the printer’s USB port.
- Turn on the printer.
- Press and hold the “Cancel” button for 10 seconds.
- Release the button when the printer displays a “Firmware Update” message.
- Press the “OK” button to confirm.
7. Hard Reset
A hard reset is the most comprehensive reset option and should only be used as a last resort:
- Turn off the printer.
- Unplug the printer from the power outlet and remove all cables.
- Open the printer’s cover and remove the toner cartridge.
- Close the printer’s cover and plug the printer back in.
- Turn on the printer.
- Reinstall the toner cartridge.
Troubleshooting Tips
If you’re still experiencing issues after resetting your printer, try the following troubleshooting tips:
- Check the printer’s connections and cables.
- Ensure that the printer is using the correct paper type and size.
- Clean the printer’s rollers and sensors.
- Contact HP Support for further assistance.
Wrapping Up
Resetting your HP LaserJet Pro M402n printer can resolve various issues and restore optimal performance. By following the steps outlined in this guide, you can easily reset your printer and get it back up and running smoothly. Remember, if you encounter any difficulties or require further assistance, don’t hesitate to contact HP Support.
Answers to Your Questions
Q: How often should I reset my HP LaserJet Pro M402n printer?
A: It’s generally not necessary to reset your printer regularly. However, if you’re experiencing issues or performance degradation, a reset can be helpful.
Q: Will resetting my printer delete my documents and settings?
A: A semi-full reset clears the printer’s memory but does not delete documents or settings. A full reset will delete all data and settings, including network configurations and fax settings.
Q: What should I do if my printer is still not working after resetting it?
A: If your printer continues to experience issues after resetting it, contact HP Support for further assistance. They can help diagnose the problem and provide additional troubleshooting steps.