What To Know
- Ensure that the printer is turned on and plugged into a working power outlet.
- Make sure there is sufficient paper in the input tray and that it is properly aligned.
- Ensure that there is sufficient paper in the input tray and that it is properly aligned.
If your HP Envy Pro 6455 printer is not printing, it can be a frustrating experience. There are several reasons why this may happen, ranging from simple technical issues to more complex hardware problems. In this comprehensive guide, we will explore the most common causes and provide step-by-step instructions to resolve them.
1. Check the Basics
Before troubleshooting any technical issues, it’s essential to check the basics:
- Power: Ensure that the printer is turned on and plugged into a working power outlet.
- Connectivity: Verify that the printer is connected to your computer or network via USB, Wi-Fi, or Ethernet.
- Paper: Make sure there is sufficient paper in the input tray and that it is properly aligned.
2. Restart the Printer
A simple restart can often resolve minor software glitches.
- Turn off: Press the power button to turn off the printer.
- Unplug: Disconnect the power cord from the outlet.
- Wait: Allow the printer to sit for a few minutes.
- Plug in: Reconnect the power cord and turn on the printer.
3. Update the Printer Driver
Outdated printer drivers can cause printing issues.
- Windows: Go to the HP website and download the latest driver for your printer model.
- Mac: Open System Preferences > Printers & Scanners and click “Update Software.”
4. Clear the Print Queue
A clogged print queue can prevent documents from printing.
- Windows: Press Windows key + R, type “services.msc,” and press Enter. Find the “Print Spooler” service, right-click it, and select “Restart.”
- Mac: Go to System Preferences > Printers & Scanners, select your printer, and click “Open Print Queue.” Click “Clear Print Queue.”
5. Check for Printer Errors
The printer’s display or control panel may indicate error messages.
- Paper Jam: Open the printer and remove any jammed paper.
- Ink Cartridge Error: Replace the empty or faulty ink cartridges.
- Other Errors: Refer to the printer’s user manual for troubleshooting specific errors.
6. Reset the Printer to Factory Settings
If all else fails, resetting the printer to factory settings can resolve persistent issues.
- Windows: Go to Control Panel > Devices and Printers, right-click your HP Envy Pro 6455, and select “Printer Properties.” Click the “Advanced” tab and select “Restore Default Printer Settings.”
- Mac: Go to System Preferences > Printers & Scanners, select your printer, and click the “Reset” button.
7. Contact HP Support
If the above steps do not resolve the printing issue, contact HP Support for further assistance.
- Online: Visit the HP Support website and chat with a representative.
- Phone: Call HP’s customer support line at 1-800-474-6836.
- In-Person: Take your printer to an authorized HP repair center.
The Final Word: Troubleshooting Tips
Here are some additional tips to keep in mind:
- Use genuine HP ink cartridges for optimal performance.
- Clean the print head regularly to prevent clogs.
- Avoid printing on wrinkled or folded paper.
- Check the printer’s user manual for specific troubleshooting instructions.
Questions You May Have
Q: Why is my printer not connecting to Wi-Fi?
A: Check if your router is working properly, ensure your printer is within range of the router, and reset your printer’s network settings.
Q: How do I fix a paper jam?
A: Open the printer and gently remove any jammed paper. Do not tear or pull the paper as this can damage the printer.
Q: What does the “Out of Paper” error mean?
A: Ensure that there is sufficient paper in the input tray and that it is properly aligned. If the problem persists, check for any obstructions in the paper path.
