What To Know
- Try plugging your Surface Pro into a different outlet or using a different charger to eliminate any power supply issues.
- By following these troubleshooting steps, you should be able to identify and resolve the reasons why your Surface Pro battery is not charging.
- Slow charging can be caused by factors such as using a low-power charger, having multiple devices connected to the same power source, or using the device while it’s charging.
If your Surface Pro battery refuses to charge, leaving you stranded without juice, don’t panic. This guide will delve into the possible reasons behind this frustrating issue and provide comprehensive solutions to get your device up and running again.
1. Check Your Power Source
Begin by verifying that the power source you’re using is functioning correctly. Ensure that the power outlet is live and providing power. Try plugging your Surface Pro into a different outlet or using a different charger to eliminate any power supply issues.
2. Inspect the Charging Port and Cable
Meticulously inspect the charging port on your Surface Pro for any debris, dust, or damage. Use a compressed air can or a soft brush to gently remove any obstructions. Similarly, check the charging cable for any visible signs of damage or wear and tear. Try using a different cable if possible.
3. Reset Your Surface Pro
Sometimes, a simple reset can resolve charging issues. Press and hold the power button for 30 seconds to power down your Surface Pro. Then, press and release the power button again to turn it back on. This process can clear any temporary software glitches that may be hindering charging.
4. Update Your Drivers
Outdated drivers can occasionally interfere with charging functionality. Visit the Microsoft website and download the latest drivers for your Surface Pro model. Install the updates and restart your device to see if the issue persists.
5. Check for Battery Health
Over time, batteries can degrade and lose their capacity to hold a charge. Use the Surface Diagnostic Toolkit to check the health of your Surface Pro battery. If the battery is nearing the end of its lifespan, it may need to be replaced.
6. Disable Fast Startup
Fast Startup can sometimes cause charging issues on Surface Pro devices. To disable it:
- Open the Control Panel.
- Click on “System and Security.”
- Select “Power Options.”
- Click on “Choose what the power buttons do.”
- Uncheck the box next to “Turn on fast startup (recommended).”
7. Contact Microsoft Support
If you’ve exhausted all the above troubleshooting steps and your Surface Pro battery still won’t charge, it’s time to seek professional assistance. Contact Microsoft Support and explain the issue. They can provide further diagnostics and guidance or arrange for repairs if necessary.
Troubleshooting Tips for Advanced Users
1. Check BIOS Settings
Enter the BIOS by pressing the F2 key during startup. Check if the battery charging settings are enabled and configured correctly.
2. Run the Battery Report
Use the command prompt to run the “powercfg /batteryreport” command. This will generate a detailed report on your Surface Pro battery‘s health and charging history.
3. Use a Third-Party Battery Diagnostic Tool
There are several third-party software tools available that can diagnose and repair battery issues. Use these tools at your own discretion, as they may not be as reliable as Microsoft’s official diagnostics.
End of the Power Drought
By following these troubleshooting steps, you should be able to identify and resolve the reasons why your Surface Pro battery is not charging. Remember, it’s always advisable to keep your device up-to-date with the latest software and drivers to prevent similar issues in the future.
Answers to Your Questions
1. Why is my Surface Pro battery charging slowly?
Slow charging can be caused by factors such as using a low-power charger, having multiple devices connected to the same power source, or using the device while it’s charging.
2. How do I extend the battery life of my Surface Pro?
To maximize battery life, adjust your power settings, reduce screen brightness, turn off Bluetooth and Wi-Fi when not in use, and close any unused applications.
3. Can I replace the battery in my Surface Pro myself?
Replacing the battery in a Surface Pro is not recommended for non-technical users. It requires specialized tools and knowledge to safely remove and replace the battery.
