What To Know
- Use a cotton swab or compressed air to gently clean the Surface Connect port on the Surface Pro.
- Troubleshooting a malfunctioning Surface Pro charger can be a frustrating process, but by following the steps outlined in this guide, you can identify the root cause and find a solution.
- Remember to check the power source and connections, inspect the charger and cable, clean the Surface Connect port, update drivers and firmware, and reset the Surface Pro if necessary.
If you’re experiencing issues with your Surface Pro charger, you’re not alone. This common problem can be frustrating and leave you wondering why is surface pro charger not working. In this comprehensive guide, we’ll explore the potential causes behind a malfunctioning Surface Pro charger and provide detailed solutions to help you resolve the issue.
Understanding the Surface Pro Charger
Before troubleshooting, it’s essential to understand the components of the Surface Pro charger. The charger consists of:
- Power Adapter: Converts AC power from the wall into DC power for the Surface Pro.
- Charging Cable: Connects the power adapter to the Surface Pro.
- Surface Connect Port: The port on the Surface Pro where the charging cable plugs in.
Why Is My Surface Pro Charger Not Working?
There are several reasons why your Surface Pro charger may not be working:
1. Power Adapter Issues
- Loose or Damaged Power Adapter: Ensure the power adapter is securely plugged into the wall outlet and the Surface Connect cable. Inspect the adapter for any visible damage.
- Faulty Power Adapter: If the power adapter is damaged or malfunctioning, it will not provide power to the Surface Pro.
2. Charging Cable Issues
- Loose or Damaged Charging Cable: Check if the charging cable is firmly connected to both the power adapter and the Surface Pro. Look for any signs of damage, such as fraying or cuts.
- Incompatible Charging Cable: Ensure you’re using the original Surface Connect cable or a compatible replacement.
3. Surface Connect Port Issues
- Dirty or Corroded Port: Over time, the Surface Connect port can accumulate dust and debris, which can interfere with charging.
- Damaged Port: If the Surface Connect port is physically damaged, it may not make proper contact with the charging cable.
4. Software Issues
- Outdated Drivers: Outdated drivers for the Surface Pro or the power adapter can cause charging problems.
- Firmware Issues: Firmware updates for the Surface Pro can sometimes introduce charging issues.
5. Other Issues
- Low Battery: If the Surface Pro’s battery is completely drained, it may not immediately start charging.
- Power Surge: A sudden power surge can damage the charger or the Surface Pro.
- Hardware Malfunction: In rare cases, a hardware issue within the Surface Pro itself can prevent charging.
Troubleshooting and Solutions
1. Check Power Source and Connections
- Ensure the power adapter is plugged into a working wall outlet.
- Firmly connect the power adapter and charging cable to the Surface Pro.
- Try a different wall outlet to rule out any power issues.
2. Inspect Power Adapter and Cable
- Look for any visible damage to the power adapter or charging cable.
- Replace any damaged components with genuine Surface Pro parts.
3. Clean Surface Connect Port
- Use a cotton swab or compressed air to gently clean the Surface Connect port on the Surface Pro.
- Avoid using sharp objects or liquids to clean the port.
4. Update Drivers and Firmware
- Open Device Manager and check for any outdated drivers for the Surface Pro and the power adapter.
- Visit the Microsoft Support website to download and install the latest firmware updates for your Surface Pro.
5. Reset the Surface Pro
- Press and hold the power button for 30 seconds to force a restart.
- If the Surface Pro does not restart, connect it to the charger and press and hold the power button for 15 seconds.
6. Contact Microsoft Support
- If you have tried all the above solutions and the charger still does not work, contact Microsoft Support for further assistance.
Wrapping Up: What to Do If Your Surface Pro Charger Is Not Working
Troubleshooting a malfunctioning Surface Pro charger can be a frustrating process, but by following the steps outlined in this guide, you can identify the root cause and find a solution. Remember to check the power source and connections, inspect the charger and cable, clean the Surface Connect port, update drivers and firmware, and reset the Surface Pro if necessary. If the issue persists, do not hesitate to contact Microsoft Support for professional assistance.
What You Need to Learn
Q: Why is my Surface Pro charger blinking orange?
A: A blinking orange light on the charger indicates a charging issue. Check the connections, clean the Surface Connect port, and try a different outlet.
Q: Can I use a different charger for my Surface Pro?
A: Yes, but it’s recommended to use the original Surface Pro charger or a compatible replacement to ensure optimal performance.
Q: How long should it take for my Surface Pro to charge?
A: The charging time varies depending on the battery level and the charger used. Typically, a Surface Pro can charge fully in 3-4 hours.
